Customer Service Officer - Business Banking

Customer Service Officer - Business Banking

Location: Dubai UAE

     

Purpose  

• To  receive and/or make calls for assisting Micro/SE customers through inbound channels and offer end to end servicing for resolving inquiries and service request on customer accounts by ensuring better quality & increased Service levels.

Key Result Areas
• Ensure that the KPI targets set are met
• To manage complex queries of company accounts and revert on resolution based on TAT.
• Ensure the SME service levels are met.
• Ensure retention of quality customers for maximum revenue generation
• Satisfy customers on every inquiry or service request call.
• Create effective hooks for customer to mitigate customer risk.
• Ensure First call Resolution by coordinating with the internal departments.
• Ensure control requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.
• Ensure sound awareness levels on all SME products.

Knowledge, Skills and Experience   • Strong analytical, logical skills
• Sound market knowledge and SME business understanding
• Sound technical skill-set across diverse products
• University degree in any business discipline, 1-2 years of relevant work experience in   Commercial/SME Banking in the functions of PMU/Relationship Management / Tele Sales /  Services

APPLY: https://www.akhtaboot.com/en/uae/jobs/dubai/91202-Customer-Service-Officer---Business-Banking-at-Mashreq-Bank?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

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Arab Operation Officer

Arab Operation Officer

Jeita Resturents

Location: Dubai
AED5,000 - AED6,000 a month

We are group of Lebanese Restaurants

looking for a dynamic Person to lead the operations within our restaurants under the Managment of the Restaurants Manager

previous Food / Restaurant experience is a must

driving license is a must

Job Type: Full-time

Salary: AED5,000.00 to AED6,000.00 /month

APPLY:https://www.indeed.ae/viewjob?jk=2865f91f5043bfb9&q=Operation+Officer&l=Dubai&tk=1crju8t4m36rs801&from=ja&alid=5a24f5a7e4b0809a85dd91bb&utm_source=jobseeker_emails&utm_medium=email&utm_campaign=job_alerts&rgtk=1crju8t4m36rs801

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WALK IN Interview for Sales Officer

WALK IN Interview for Sales Officer- 

5th November, 2018 @ 10AM-12:30PM

First Solution Management Services - Dubai

WALK IN Interview for Sales Officers of Banking Products - Credit Card; Personal Loan; Auto Loans; CASA

Date: 5th of November, 2018 @ 10AM-12:30PM
Location: Business Atrium Building, 2nd Floor, Office # 205, Oud Metha Road, Dubai, U.A.E.
Land Mark: Near to Out Metha Metro Station - Green Line; Besides Homes R Us Building; Same Building of Fresh Plus and Subway.

Job Description:

Primarily assigned to generate Sales and Clients for our Bank Affiliate
Perform Field Visits as needed
Prepares Day End Report for their Daily Visits and Submission
Work together with his/her colleague for their common goal of generating Sales
Have his/her daily goal to Achieve his/her Daily Target and fulfill his/her monthly target

We offer competitive salary packages along with handsome rewards and bonuses on achieving targets, medical insurance and other amenities.

Job Type: Full-time

Salary: AED3,000.00 to AED3,500.00 /month

Experience:

• Banking Sales: 1 year (Preferred)
• Insurance Sales: 1 year (Preferred)

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Walk in Interview .. Call Center Agent .. Arabic English Speaking

Call Center Agent 

(Arabic English Speaking )-

Walk in Interview -26th Aug 2018 -9.00 am -12.00

Details:

• Company Name:DULSCO LLC
• Employment Type:Full Time
• Monthly Salary:4,000 - 5,999 AED

• Minimum Work Experience:2-5 Years
• Minimum Education Level:Bachelors Degree

• Listed By:Employer
• Company Size:1001-5000 Employees
• Career Level:Mid-level

Description:

Looking for 2+yrs of experience into Call Center /Customer Service

Excellent Communication skills in Arabic and English

Immediately available to start

Salary-AED 4500+Standard Benefits

Interested candidates kinldy walk in to the below location on Sunday 26th Aug between 9.00 AM-12.00 PM

Dulsco Head Office

Al Quoz Industrial Area 4

Once you reach the location kindly come backside of the building on Ground Floor.
Metro route to get here: Easiest way via Metro. Please alight/get down at First Gulf Bank Metro Station and take feeder bus F25. Get down at Al Quoz Dynamic Industries Station (Bus Stop is in front of DULSCO Head office; approximate 20 minutes from metro stop).

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Marketing Coordinator - CHalHOUB GROUP

Marketing Coordinator - EGP - Ralph Lauren

What you’ll do 

• You will develop the adapted tools to implement the strategy by market/store (with a focus on UAE )
• You will use marketing KPIS to measure brand and marketing activities
• You will be responsible for CRM activity and reporting
• You will coordinate, organize and ensures implementation of the operational in-store action plan to increase customer acquisition, retention, satisfaction, cross sell & up sell sales and services
• You will implement marketing strategies & action plan given by Senior Brand Marketing Executive to improve brand’s performance
• You will be responsible for consumer knowledge, segmentation and lifecycle by country/city/store
• You will optimize service & in-store experience
• You will assist in the development of the sales force animation program
• You will monitor Store KPI’s
• You will maintain budget sheet for allocated markets
• Additional tasks might be required, in reasonable alignment with the job role

What you need to succeed in this role 
In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility 
UAE National with Family book (Khulasat Al Qaid) 
Education: - University Degree in Business or Marketing 
Graduate from recognized Business Schools or Universities 
Previous Experience 1 to 3 years of relevant experience 
Marketing of global brands in FMCG, Luxury, B to B, Brand development, ideally for multiple networks and multiple markets 
Linguistic Skills English - Required 
Arabic and French is an advantage 

We can offer you:

• The opportunity to build a career with a world-class luxury retail marketing team
• Staff discounts at all participating Chalhoub partner brands
• The chance to live and work in a dynamic regional retail hub

APPLY: https://www.chalhoubgroupcareers.com/job/Marketing-Coordinator-EGP-Ralph-Lauren/488527701/?feedId=247301&utm_source=Indeed&utm_campaign=Chalhoub_Indeed&source=Indeed

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Administration Officer

Administration Officer

We are looking for an Admin Officer for an online marketing company in Dubai.
Trilingual : English french and Arabic speaking candidates.
Gender : Any

Min Experience: 3 Years

Salary : AED 6000 
Temp/Perm: : Permanent

Location : United Arab Emirates

Posted Date: June 20, 2018

APPLY: http://www.parkerconnect-me.com/view_jobs.php?job_id=2262

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Customer Service Representative

Customer Service Representative

Graviton Interiors - Dubai

Key Responsibilities

• Process purchase orders received from TPPs and direct customers within the assigned territory.
• Update of backlog and revenue recognition files and drive Daily management.
• Invoice in a timely manner including monthly billings
• Preparation and submission of export documentation to ensure timely revenue recognition.
• Concisely communicate order status to TPPs and direct customers.
• Handling all customers calls by taking ownership and responsibility
• Managing customers inquiries such as pricing, stock availability, delivery, order status and product information
• Work closely with commercial operations and internal support functions to drive growth and continuous improvement.
• Interface with Sales Administration / Logistics / Purchasing to confirm delivery / installation / warranty terms for Instrument order
• Support commercial forecast accuracy by providing estimates throughout month
• Instrumental in integration of newly acquired businesses.
• Mentor and support colleagues in team

Required Skills

• Minimum 5 years’ experience in a Customer Support role
• Knowledge in export processes is required
• Good IT skills and experience in using ERP
• Ability to demonstrate the mindset and use of methodology to drive continuous improvement
• Fluent in English and French (Arabic language is an advantage)
• Excellent organizational competencies with attention to detail
• Enthusiastic with strong communication skills

APPLY: https://www.edarabia.com/customer-service-representative-dubai-uae/?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

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Team Leader- Customer Service

Team Leader- Customer Service

Ki Consulting - Dubai

• Monitor team performance

• Enable development opportunities for team through participation in big initiatives.

• Assist team members who are new to the process.

• Prepare development plans for team members and track their implementation.

• Answer queries raised by the team.

• Undertake call/email /Chat monitoring and undertaking the necessary follow on action

• Ensure team adherence to discipline & company Policies.

• Prepare ad-hoc reports / incentive sheet, etc.

• Provide inputs through forums to improve work procedures that can enhance overall team performance.

• Communicate the shift timings to the advisors

• Mark Attendance for the team and shift

• Cascade updates or information to the team through buzz session or nominate a team member to conduct the same.

• Monitor calls

• Conducting one on one sessions & team meetings

• Provide feedback and coaching to the advisors.

• Study the team data to analyze and draw trends

• Track attrition and performance regularly

• Handle escalations

• Conduct quarterly audits for leave cards and other documentation.

• Provide updates to Team Manager regularly with respect to the performance of the team and any issues faced by them.

• Initiate CAP/DAP/EDP as required

• Co-ordinate with the Quality Team on quality improvement

• Real time queue management

Job Type: Full-time

Salary: AED5,500.00 to AED6,500.00 /month

Experience: Team Leader: 2 years (Required)

Education: Bachelor's (Required)

Location: Dubai (Preferred)

Language: English (Required) / Arabic (Required)

APPLY: https://www.indeed.ae/jobs?q=Customer%20Service&l=Dubai&jt=fulltime&ts=1534349592599&rs=1&fromage=last&vjk=89fd922fa185985f

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