Customer Service Officer - Business Banking
- • To receive and/or make calls for assisting Micro/SE customers through inbound channels and offer end to end servicing for resolving inquiries and service request on customer accounts by ensuring better quality & increased Service levels.Knowledge, Skills and Experience • Strong analytical, logical skills
Key Result Areas
• Ensure that the KPI targets set are met
• To manage complex queries of company accounts and revert on resolution based on TAT.
• Ensure the SME service levels are met.
• Ensure retention of quality customers for maximum revenue generation
• Satisfy customers on every inquiry or service request call.
• Create effective hooks for customer to mitigate customer risk.
• Ensure First call Resolution by coordinating with the internal departments.
• Ensure control requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.
• Ensure sound awareness levels on all SME products.
• Sound market knowledge and SME business understanding
• Sound technical skill-set across diverse products
• University degree in any business discipline, 1-2 years of relevant work experience in Commercial/SME Banking in the functions of PMU/Relationship Management / Tele Sales / Services -