Customer Service Officer - Business Banking

Customer Service Officer - Business Banking

Location: Dubai UAE

     

Purpose  

• To  receive and/or make calls for assisting Micro/SE customers through inbound channels and offer end to end servicing for resolving inquiries and service request on customer accounts by ensuring better quality & increased Service levels.

Key Result Areas
• Ensure that the KPI targets set are met
• To manage complex queries of company accounts and revert on resolution based on TAT.
• Ensure the SME service levels are met.
• Ensure retention of quality customers for maximum revenue generation
• Satisfy customers on every inquiry or service request call.
• Create effective hooks for customer to mitigate customer risk.
• Ensure First call Resolution by coordinating with the internal departments.
• Ensure control requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.
• Ensure sound awareness levels on all SME products.

Knowledge, Skills and Experience   • Strong analytical, logical skills
• Sound market knowledge and SME business understanding
• Sound technical skill-set across diverse products
• University degree in any business discipline, 1-2 years of relevant work experience in   Commercial/SME Banking in the functions of PMU/Relationship Management / Tele Sales /  Services

APPLY: https://www.akhtaboot.com/en/uae/jobs/dubai/91202-Customer-Service-Officer---Business-Banking-at-Mashreq-Bank?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

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