Call Center Advisor
Axiom Telecom
Axiom Telecom
The Profile Handle incoming contacts on all areas of online retail store customer service operations in an effective and efficient manner with focus superb customer experience. To follow up the scripts, policies, and procedure while handling customers service processes in a timely manner so that consistency of contact and efficiency prevails. Ensure customer data is captured when relevant so accurate reporting and analysis can be undertaken. Technical: Ability to work on e-commerce system (website and order management system) and contact center system (CRM, Phone, Web-chat, Email, Social Media Management Tool) for extended hours in schedules. The Essentials: Preferably a Degree holder or equivalent in any field Strong commands (verbal) in both English & Arabic Able to work within a team = Team play Strong customer service orientation Strong coordination and organization skills Capability to work in a dynamic and high pressure environment Ability to work shifts Ability to demonstrate a positive, enthusiastic and friendly attitude Trouble shooting skills Good command in Computer Operating System and supporting applications Important To apply for the above position please email your CV to careers@axiomtelecom.com
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