Call Center.. Arabic

Call Center Advisor 
Axiom Telecom 

The Profile  Handle incoming contacts on all areas of online retail store customer service operations in an effective and efficient manner with focus superb customer experience.  To follow up the scripts, policies, and procedure while handling customers service processes in a timely manner so that consistency of contact and efficiency prevails.  Ensure customer data is captured when relevant so accurate reporting and analysis can be undertaken.  Technical: Ability to work on e-commerce system (website and order management system) and contact center system (CRM, Phone, Web-chat, Email, Social Media Management Tool) for extended hours in schedules.  The Essentials: Preferably a Degree holder or equivalent in any field  Strong commands (verbal) in both English & Arabic  Able to work within a team = Team play  Strong customer service orientation  Strong coordination and organization skills  Capability to work in a dynamic and high pressure environment  Ability to work shifts  Ability to demonstrate a positive, enthusiastic and friendly attitude  Trouble shooting skills  Good command in Computer Operating System and supporting applications  Important  To apply for the above position please email your CV to careers@axiomtelecom.com   .

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