Fly Dubai.. Customer Service

Customer Service Agent - 6 Month Temp

Dubai, DU, United Arab Emirates

Key Activities 
1. Regardless of the communication channel, efficiently service customers providing accurate and timely responses. Understand, interpret and resolve issues quickly and decisively. 
2. Be capable of knowing when you can handle a situation and when you should escalate them to the Customer Service Supervisor.
3. You’ll need to own the customer’s issue until the time it is resolved. This means you must pursue customer problems with internal and external stakeholders, as if they were your own.
4. Our customer’s time is valuable – your actions must be quick, efficient and accurate.
5. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
6. Ensure all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. 
7. Listen to flydubai’s customers and provide timely feedback your line manager on customer trends, issues and needs.
8. Maintain customer confidentiality at all times and to build a professional rapport with customers by carefully listening and responding to customer needs. 

Qualifications:
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS 
Minimum Qualification 
• Diploma or equivalent 
Experience 
• Minimum 2 years in customer service field 
• Airline experience would be an advantage 
• Call centre experience is desirable 

Knowledge / Skills 
• IT Literate with good MS Word, Excel and Power point skills 
Additional Requirements 
• Ability to work under pressure while maintaining accuracy 
• Excellent verbal and written communication skills (Russian) 
• Excellent customer handling and diplomacy skills 

CORE COMPETENCIES
• Customer Focus 
• Team work 
• Effective Communication 
• Personal Accountability & Commitment to achieve 
• Resilience and Flexibility (Can do attitude) 

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APPLY: http://flydubai.referrals.selectminds.com/jobs/customer-service-agent-6-month-temp-822

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