Call center agent
Duty Hours / Shift Hours / Working Days - 9 HRS each shift & 24/7 (Appointment Desk & Switch board)
Job Summary
• Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Duties & Responsibilities:
• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
Skills
Job Summary
• Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Duties & Responsibilities:
• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
Skills
• high school diploma or equivalent
• proficient in relevant computer applications
• required language proficiency – Arabic and English
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• some experience in a call center or customer service environment
• good data entry and typing skills
• knowledge of administration and clerical processes
Key Competencies
• verbal and written communication skills in Arabic and English. • listening skills • problem analysis and problem solving • customer service orientation • organizational skills • attention to detail • judgment • adaptability • team work • stress tolerance • resilience
• proficient in relevant computer applications
• required language proficiency – Arabic and English
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• some experience in a call center or customer service environment
• good data entry and typing skills
• knowledge of administration and clerical processes
Key Competencies
• verbal and written communication skills in Arabic and English. • listening skills • problem analysis and problem solving • customer service orientation • organizational skills • attention to detail • judgment • adaptability • team work • stress tolerance • resilience
Apply: http://www.starservicesuae.com/SSCareers/feStarService/JobDescription.aspx?RID=l1ePx4b0jGvr6nwjHSBXxNTkcUGZoDf7hRneLyrO0z6C9Z1ff4SM4XrXkPJt4d8HtN1k8iOcJmJmh+m5lAL9GcmRsxUK2SJMfYl5FASFS6BtLIQP5Q78PACxKfgow1ZQFLyLwZFfAgpgic+zASjc2v3xNCQdEP2UUvisw3YlWJg=
1 comments:
Thank you for bringing more information to this topic for me. I’m truly grateful and really impressed.
arabic translation services dubai
Post a Comment