Guest Service Agent
Holiday Inn Downtown Dubai
•Offer consistently professional, friendly, warm and engaging service
•Give a warm welcome and check in experience to our guests.
•Check out of departing guest in accordance with the established standards
•Sell rooms to walk-in guests.
•Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
•Cooperate with colleagues from all departments, in particular Housekeeping, Accounts and Reservation
•Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
•Demonstrate a complete understanding of the hotel’s policies
Holiday Inn Downtown Dubai
responsibilities:
•Give a warm welcome and check in experience to our guests.
•Check out of departing guest in accordance with the established standards
•Sell rooms to walk-in guests.
•Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
•Cooperate with colleagues from all departments, in particular Housekeeping, Accounts and Reservation
•Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
•Demonstrate a complete understanding of the hotel’s policies
Qualifications
Qualifications
· You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
· Excellent written and verbal English communication skills
· Computer literate and previous experiences with Property Management Software, along with strong interpersonal and problem solving abilities are essentials.
· You should be fluent in Arabic. Both spoken and written.
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including service charge, company provided fully furnished accommodation, and insurance benefits. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com
IHG is an equal opportunity employer.
Apply: http://ihg.taleo.net/careersection/all/jobdetail.ftl?job=1341926&src=JB-10920
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