Front Office .. Urgent Hiring

FRONT OFFICE INT

- To be an ambassador of the Front Office and the hotel, in and outside the work place

- To provide a personal service to all the guests, fully aware and following the hotel standards and procedures

- To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.

- To personally greet and escort the guests rather than pointing out directions

- To ensure that the privacy of the guests and the confidentiality of the information is respected

- To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility

- To properly use the supplies, equipment and to ask for requisitions accordingly

- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it

- To call the supervisor or manager for advice in serious cases or if an approval is required

- To ensure a proper use of the telephone etiquette as per St. Regis standards

- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities (VIP, Guest history, guest comments, guest complains …)

- To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor

- To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time

- To properly follow all CID and local government requirements concerning hotel guests and files

- To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected

- To do a proper cashier closer and to ensure a complete handover between the shifts

- To be aware of forged currency and travellers checks and to respect all the financial and audit procedures

- To check the departure lists and to ensure check out times are respected

- To monitor room status and discrepancies

REQUIREMENTS: 

- English: Speaking and understanding, reading and writing

 

- Education: Hotel School

 

- Previous experience in Hospitality Industry, preferably 5* Hotel

 

- A second language preferred: Arabic, German or Russian

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