Customer Service Representative

Customer Service Representative

Graviton Interiors - Dubai

Key Responsibilities

• Process purchase orders received from TPPs and direct customers within the assigned territory.
• Update of backlog and revenue recognition files and drive Daily management.
• Invoice in a timely manner including monthly billings
• Preparation and submission of export documentation to ensure timely revenue recognition.
• Concisely communicate order status to TPPs and direct customers.
• Handling all customers calls by taking ownership and responsibility
• Managing customers inquiries such as pricing, stock availability, delivery, order status and product information
• Work closely with commercial operations and internal support functions to drive growth and continuous improvement.
• Interface with Sales Administration / Logistics / Purchasing to confirm delivery / installation / warranty terms for Instrument order
• Support commercial forecast accuracy by providing estimates throughout month
• Instrumental in integration of newly acquired businesses.
• Mentor and support colleagues in team

Required Skills

• Minimum 5 years’ experience in a Customer Support role
• Knowledge in export processes is required
• Good IT skills and experience in using ERP
• Ability to demonstrate the mindset and use of methodology to drive continuous improvement
• Fluent in English and French (Arabic language is an advantage)
• Excellent organizational competencies with attention to detail
• Enthusiastic with strong communication skills

APPLY: https://www.edarabia.com/customer-service-representative-dubai-uae/?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

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