Information Agent
Walk in interview for Information Agent. Currently we are looking for Information Agent for our company. Location Dubai. Interested Candidates Can submit their Application. Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties and responsibilities:
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Make and confirm reservations
• Maintain a clean and tidy work space at all times
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping, room service and security staff as necessary
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Take and deliver messages for guests
• Store luggage and valuables as needed
• Assist with and book tours and activities for guests
• Maintain a friendly, personable disposition
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Make and confirm reservations
• Maintain a clean and tidy work space at all times
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping, room service and security staff as necessary
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Take and deliver messages for guests
• Store luggage and valuables as needed
• Assist with and book tours and activities for guests
• Maintain a friendly, personable disposition
Job Requirements and Qualifications:
• Minimum High school/diploma
• Previous experience in customer service and/or hospitality industry preferred
• Experience using hotel booking software a plus
• Computer literate and proficient using Microsoft Suite
• Personable and outgoing when dealing with guests
• Professional phone demeanor
• Excellent customer service skills
• Ability to maintain calm, polite, and patient in stressful situations
• Organized and detail-oriented
• Minimum High school/diploma
• Previous experience in customer service and/or hospitality industry preferred
• Experience using hotel booking software a plus
• Computer literate and proficient using Microsoft Suite
• Personable and outgoing when dealing with guests
• Professional phone demeanor
• Excellent customer service skills
• Ability to maintain calm, polite, and patient in stressful situations
• Organized and detail-oriented
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