Female Customer Service Representative (Arabic)
Ourshopee.com - Dubai
URGENTLY REQUIRED
CALL CENTER/CUSTOMER SERVICE REPRESENTATIVE (FLUENT IN ARABIC)
We are looking for Call Center Representatives who can Read, Write and Speak ARABICfor an expanding company in Dubai. You will responsible for the liaison between our company and its current and potential clients. You will interact by telephone with clients to provide information on the Company’s services, collect information on the client’s requirements, up sell services and conduct follow-up calls.
- Manage incoming calls and customers service enquiry
- Routing the issue to correct team by understanding the issue properly.
- Should act as a first point of contact for customers for all issues service support.
- Follows up on escalated and re assigned service support requests and tickets
- To represent the Customer Service Center on groups as required.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of all conversations in our call center database
Job Types: Full-time, Permanent
Experience: customer service: 1 year (Required)
Location: Dubai (Preferred)
Language: Arabic (Required)
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