December 30, 2017
Real0Estates
Female Call Center Representative
Tips & Toes Middle East - Dubai
- Arabic Speaker
- Make reminder calls to inactive customers, send follow-up emails, special offers and schedule appointments.
- Collect and analyze customer information (purpose of leaving Tips and Toes).
- Inform inactive clients about our monthly offers and promotions.
- Provide customers with product and service information.
- Keep records of customer interactions, record details of customer complaints, feedback, suggestions, comments and inquiries.
- Daily check the clients’ feedback, highlight and report complaints.
- Escalate unresolved customer requests.
- Always check and ensure that Customer Service follow up procedures are completed and meet time standards and regulations.
- Contribute to team effort by accomplishing related results as needed (increase the 5 Stars Service customer’s conversions and revenues).
- Prepares reports when needed.
- Performs other related tasks as per requirement.
- Directly reporting to Customer Service Manager.
Job descriptions may change as per the Management discretion.
Job Type: Full-time
Salary: AED3,500.00 to AED6,000.00 /month
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