Duty Officer - Trolley Service
Job Purpose
The purpose of the role is to ensure a high customer and stakeholder service delivery and satisfaction through an effective shift operation of trolley services by utilizing all available resources.
Qualifications and Education
You should be educated to Diploma level or will have an equivalent professional qualification.
Experience
You should have a minimum of 8 years’ experience in a related field and will possess the necessary supervisory and communication skills in order to co-ordinate the work of the assigned location.
You should be able to manage a team of 100+ employees and be able to plan and implement systems of work, define objectives, develop procedures and achieve results by communicating job expectations and evaluating outcomes.
Training
Developmental training is required in any area for professional development and may also be required to attend mandatory trainings as and when requested.
Knowledge
- Written and verbal proficiency in English language. Knowledge of Arabic is an advantage
- Good knowledge of computer applications including Microsoft Office
- Knowledge of logistical processes
- Effective cost control techniques
- Understanding of legal, compliance and safety requirements. Local and international standards relating to the systems within the job holder’s responsibility
- Knowledge of DA policies and procedures (including Airport Safety Rules)
- A general understanding of contract management approaches
- Knowledge of QHSE and quality systems
- Knowledge of Computerized Maintenance Management System - Maximo or other similar systems
Primary Location : Dubai International (DXB)
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