Contact Center Agent

Contact Center Agent

Banking Associated - Dubai

Job Summary

** ONLY ARABS WHO CAN JOIN QUICKLY ARE SUITABLE FOR THIS JOB **

Our client within the banking industry is URGENTLY looking for smart arabs who are looking for a jobs and have completed their studies and are open to be employed on outsourced payroll for a Contact Center Agent role.

Location : Sharjah

Employment : On Outsourced payroll

Gender : Open

Shifts : Rotational (No night shifts for females). Should also be open to work on Holidays / Friday & Saturdays, as per department schedules

Offerings: AED 4500 + Medical Insurance + Annual Air ticket.

Note

Due to high volume of CV's being received by us, only shortlisted candidates will be contacted.

If you are not looking for change you may want to refer someone.

Thank you and all the best in your career endeavors!

If you or any of your friends or colleagues would be interested in pursuing an opportunity, kindly reply back / send us your updated CV to: bankingoperationscv@gmail.com 

with the role mentioned as "Fresher" in the subject line and with the below details. (Non-reply of the below details, will ensure that your candidature would be kept ONHOLD status).

• Explain what makes you a good customer service individual in 3-4 sentences ONLY.
• Can you join us within a week : Yes / No
• Are you fine to work in any shift / departmental requirements : Yes / No
• Current visa status : Visit / Tourist / Employment / Residence
• Current residence location in UAE : Dubai / Sharjah / Other
• Nationality :
• Do you have a UAE driving license and a vehicle: Yes / No

Responsibilities and Duties

This position is accountable to provide the highest standards of customer service through the provision of telephone banking to existing and potential customers of the Bank.

Job Description

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.

• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate

• Identify and maximize selling and cross-selling opportunities.

• Identify customer problems and offer appropriate solutions.

• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

• Participate in Outbound calling programs and other projects and activities when required.

• Handling projects and tasks whenever required and asked by the management.

• Perform customer transactions accurately and in an efficient manner.

Qualifications and Skills

• Arab Nationality
• Can join immediately (within a week)
• 0-3 years' customer service experience, preferably telephonic
• Cheerful personality, always with a smile…
• Pleasant Telephone etiquette.
• English & Arabic communication (Writing, listening and speaking) and interpersonal skills . (will speak majorly to Emiratis hence local dialect is key)
• Open to work any time / in all shifts, as per department requirements
• Competent use of PC

Benefits

AED 4500 + incentives + Medical Insurance + Annual air ticket.

Job Type: Full-time

Salary: AED4,000.00 to AED4,500.00 /month

Required experience: Customer service: 1 year

Required education: High school or equivalent

Job Location: Dubai

Required languages: fluent Arabic . fluent English

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