Call Centre Executive
Al-Futtaim
About the Job:
We are looking for experienced Call Center Executive to join our Automall Contact Center team. Reporting directly to the Business Development Manager, you will be responsible to deal with enquiries by using different channels, phone and online media transactions on all areas of operations and relevant departments in a courteous and professional manner. You will log 100% of the sales enquiries into the system and follow up on enquiries to ensure high conversion ratio into visits and actual sales. You will be in charge of handling outbound calls relating to recalls, sales & service promotions and retention activities to achieve high reach, service bookings and retention percentage.
It is also part of your role to work on other related process or Ad-hoc call center projects during work hours and adhering and consistently achieving process KPIs. You will also be required to work on rotational shifts as part of the 24/7 operations.
About You:
To be considered for this exciting opportunity, you must have a Bachelor’s Degree with 2 years’ experience in customer services front-end or contact center environment, preferably within Automotive, Retail or Telecom industries. Working knowledge of MS Office applications specifically MS Excel is required and, Vocal Com or CRM system exposure would be an added advantage. You must also possess excellent and effective communication skills, customer orientation, good interpersonal and rapport building capabilities.
We are looking for experienced Call Center Executive to join our Automall Contact Center team. Reporting directly to the Business Development Manager, you will be responsible to deal with enquiries by using different channels, phone and online media transactions on all areas of operations and relevant departments in a courteous and professional manner. You will log 100% of the sales enquiries into the system and follow up on enquiries to ensure high conversion ratio into visits and actual sales. You will be in charge of handling outbound calls relating to recalls, sales & service promotions and retention activities to achieve high reach, service bookings and retention percentage.
It is also part of your role to work on other related process or Ad-hoc call center projects during work hours and adhering and consistently achieving process KPIs. You will also be required to work on rotational shifts as part of the 24/7 operations.
About You:
To be considered for this exciting opportunity, you must have a Bachelor’s Degree with 2 years’ experience in customer services front-end or contact center environment, preferably within Automotive, Retail or Telecom industries. Working knowledge of MS Office applications specifically MS Excel is required and, Vocal Com or CRM system exposure would be an added advantage. You must also possess excellent and effective communication skills, customer orientation, good interpersonal and rapport building capabilities.
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