Customer Service Supervisor
Al Futtaim Private Company LLC
About the Position:
We are looking for an experienced Customer Service Supervisor to be part of our Al-Futtaim Logistics team in Dubai. Reporting to Operations Manager, your role is to effectively supervise systems and the Inventory Team, ensuring all deadlines and standards are achieved in an efficient and cost effective manner.
You will manage the Perpetual Inventory (PI), making sure it is conducted as per schedule and accurately reported with variances quarantined in the system on a daily basis whereby achieving a target of 99% order fulfillment. You will be required to manage the Inbound & Outbound system functionality and Inbound & Outbound documentation and ensure the team reports are up to date.
About You:
The ideal candidate for this role should possess a Diploma in Logistics or Supply Chain or a similar Degree. You should have a minimum of 2 years’ experience in customer service preferably in a supervisory capacity in a Logistics or 3PL environment. You should have the ability to build and maintain friendly, warm relationships with customer. You should also be able to display customer focus with the ability to demonstrate a positive attitude. You should be result oriented and has the ability to manage conflicts and work pressure. You should have excellent communication skills and the ability to use computer applications.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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