Telephone Operator - Arabic Speaker
Crowne Plaza Dubai
The Key Responsibilities are:
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Records all entries on traffic sheets
- Assists guests with international calls and directory queries
- Abides by principles of guest privacy
- Handles guests needs or requests and reports complaints to the Telephone Supervisor
- Report on logbook daily
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency.
- Advises defects on switchboard equipment to Supervisor
- Maintains a clean work environment
- Attends to all guest queries and requests promptly
- Maintains detailed knowledge of the Hotel’s fire, life and safety system
- Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
- Maintain Hotel Information
Other Information: You must meet the legal requirements to work in this country.
In return we'll give you a competitive tax-free financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
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