Guest Services Agent - Multi Lingual Speaker

Guest Services Agent - Multi Lingual Speaker 

Golden Tulip Media Hotel - Dubai

Job Summary Report to work in good time before commencement of shift Develop a thorough knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc Go through relevant information about arrivals during shift; VIP, Regular guests, groups, etc. Room situation and functions Assign adequate room as per reservation and request from guest Prepare key holders, with room number, rate and departure date. Explain use of elevators and room key and wish a pleasant stay Enter the guest-details in the guest profile in the computer, with any special requests when applicable Handle safe-deposit boxes in accordance with hotel procedures Files the registration card under the room-number in the in-house rack Update the Front Desk Log Book, in which all essential information and of importance to all shifts is recorded Report on complaints and/ or comments to Management Assist in keeping an adequate stock of forms, paper, key cards, etc Report any unusual occurrences to the Shift leader, Duty Manager, FOM Keep hotel information confidential Ensure a high level of cleaning is maintained in work area Carry out other tasks as directed by your supervisors Qualifications and Skills Can speak Russian/German/French/Arabic Speaker Male or Female With 4 or 5 star hotel experience Job Type: Full-time Required languages: French- Russian - German - Arabic APPLY: https://www.indeed.ae/cmp/Golden-Tulip-Al-Thanyah-Hotel-Apartments/jobs/Guest-Service-Agent-5043089afa4ae143?q=french

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